NO RESPONSE AFTER PLACING AN ORDER ON WEBSITE

I'VE PLACED AN ORDER ON THE WEBSITE OF RGS GROUP TO ORDER ITEMS FROM THEIR WEBSITE. AFTER I'VE PLACED THE ORDER THEIR WAS A NOTE THAT SAID THEY WILL SEND ME A QUOTE IN THE NEXT 24 HOURS. IT ITS NOW 7 DAYS AFTER I'VE PLACED THE ORDER AND I'M STILL WAITING FOR THE QUOTE. IT IS NOT THE FIRST TIME THAT I'VE THE SAME ISSUE WITH RGS GROUP, ITS NOW THE SECOND TIME