A con to get you to spend more money

I signed up and paid for the Form Filling package. Received my log in details, but when I tried to log in I kept receiving an error message that the username and password did not exist. I was told that there was a "technical issue" and I had to change my package to Ad Posting or Data Entry. I change to Ad Posting, but that didn't work either. I was then told I had to upgrade my package to plan 3 or 4 as neither plan 1 or 2 were working. I feel this was just a way to get me to spend more money. I have requested a refund and hope to get it.