SL
Stuart L

1 reviews | Active since Oct 2015

17 Jun 2020, 14:34

Who Cares.

While driving my car home a knock started on the right rear. When I got home I contacted RDG who told me to bring the car in.After a couple of days rain I set off for RDG. The knock got progressively worse so I turned back. Went to a Garage who removed the wheel and established the lower shock bolt loose. Because of that I had all bolts checked. Wrote to RDG ,told them what had traspired and in a very nice way requested perhaps they pay the garage bill. Answer back was an apology for the inconvenience but should there be any further problems to contact them. Obviously a standard reply to a complaint. As for garage bill not even a mention. Just leaves a nasty taste in the mouth. Like who cares!

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Replies (1)
Rex Diff & Gearbox
Rex Diff & Gearbox's reply17 Jun 2020, 16:24
Official
Good afternoon.
Thank you for posting the details of your concern and unfortunate experience for which we apologise.
Please be assured that this is NOT the way that we at RDG treat our customers. 
This matter needs to be investigated, so that the necessary corrective action can be implemented in order to prevent a reoccurrence
In this regard, please will you provide more details to the undersigned *** 
  • The date of the incident and the location of the RDG Branch?
  • The type of vehicle that you are driving? 
  •  Who did you communicate with?
Thank you
Regards
Dennis McLachlan