Unhappy Customer

HI, Dennis, it will be highly appreciated thank you, I have received feedback from one of the foremen from the workshop this morning confirming they "MIGHT" only receive the mysterious gearbox part, June 20th. We are still not sure which parts is outstanding in order for the repair to be completed. The timelines keep getting pushed by suppliers we are told.

Much appreciated Sir.

That is exactly the problem here Dennis, no one seem to care to give us a call or update us, what precisely is the reason for the lack of response from RDG management, I am not willing to have this pushed back any further, if they are not willing to assist, I will need my full payment back and my car returned, in order for me to get someone else to fix it, and RDG will pay for all additional cost incurred from towing and so forth. Its very disappointing that such a big company treats paying customers like this.

My wife and I have been calling Rex Diff and Gearbox since last week to get updates and each time we have to hear Danie Le Roux or management is in a meeting.

To all who is considering Rex Diff and Gearbox Boksburg to have their gearbox issues met, I will strongly advise against it, I am not writing this review out of anger or spite but more frustration regarding our entire experience, after plus minus 6 months we left our car in the so called professional hands of RDS Boksburg branch, just to receive our vehicle back yesterday 28/08/2023, they have not even made the effort to have the car washed it was returned more dirty then when it was left at the workshop, with additional issues that was not there before. NO customer service at all, as we had to constantly do follow up's regarding the repair time line, constants push back dates from their suppliers. I will strongly suggest for them to relook at their mission statement on their website which is the below. Geared for Excellence, Professional workmanship, unrivalled service, optimum value for money and superior reliability, position RDG ahead of industry competitors as the leading gearbox repair services specialist