The Joke is on me

So I have a gearbox issue, although my car was still running I could pick up that the unit was deteriorating and I needed to sort it out soon. I remember seeing ads about RDG. I checked reviews on the net to see what the general feeling is about the company.

I came across a review on Hello Peter title 'Poor Service'. Long story short; a customer was complaining about non feedback and his/her car being in for a long time. At the end it was resolved.

I took my car in on the 3rd of April 2018, for a gearbox repair as well. To date (17 May 2018) I have not had my car back and I still do not know when it will come out. I have had unsatisfactory engagements with Frans and Zelda from RDG Boksburg, Zelda will send Whatsapp messages that have no dates on when tasks will be done and are just not informative at all, she would not respond to customer messages. In my line of work a business will be eaten alive if it fails to commit to customers.

I had never anticipated that this repair will take so long, I had at least 2 weeks in mind after I was given a time frame of 5 to 10 days by Frans, I only made alternative arrangements to last me that long. That has elapsed and as a result we are using one car that is strained and due for service already with kids to pick up and errands to run.

I would like to warn people of how this business operates, it does not consider what customers go through when they are without their vehicles, the service is indeed poor, although I think they would like to differ but we as customers are on the receiving end and we are confirming this to you (RDG). I have just mentally prepared myself that my car is not coming out anytime soon and I have learnt to live with it.

So why did I take my car in after I had learnt of this poor service and poor reviews (mostly 1 star rated)? Well because I had though that this is what the business had encountered on a public platform and learnt to deal with and treated it as a lesson learnt in the quest to improve. But I was wrong, this is a business that is not looking to improve, this is a business that is relaxing on the fact that they will always have customers and as a result the joke will always be on people like me.

Take in you car if you want to be joke to them as well.