CP
Cindy P
1 reviews | Active since Feb 2019
27 Feb 2019, 08:39
Rex diff and gearbox Boksburg
Never again will we use Rex Diff and Gearbox Boksburg. Service delivery does not exist
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Replies (4)0
Replies (4)
Rex Diff & Gearbox's replyOfficial
27 Feb 2019, 10:27Good morning Cindy
It is sincerely regretted that you have experienced poor service from us and I apologise for your inconvenience
The circumstances pertaining to your dissatisfaction needs to be investigated and I will revert as soon as possible.
Regards
'Dennis McLachlan
It is sincerely regretted that you have experienced poor service from us and I apologise for your inconvenience
The circumstances pertaining to your dissatisfaction needs to be investigated and I will revert as soon as possible.
Regards
'Dennis McLachlan
Best regards,
Rex Diff & Gearbox's reply27 Feb 2019, 10:27
Official
Good morning Cindy
It is sincerely regretted that you have experienced poor service from us and I apologise for your inconvenience
The circumstances pertaining to your dissatisfaction needs to be investigated and I will revert as soon as possible.
Regards
'Dennis McLachlan
It is sincerely regretted that you have experienced poor service from us and I apologise for your inconvenience
The circumstances pertaining to your dissatisfaction needs to be investigated and I will revert as soon as possible.
Regards
'Dennis McLachlan
Best regards,
CP
Cindy P's updateReviewer Update
27 Feb 2019, 10:40Dennis, right from the beginning i had to basically beg for a quote, it just escelated from Zelda coming up with excuses about power outages, to sending messages to the wrong number, to telephone lines not working properly, to her supplier delays, yesterday i phoned your office manager( Salome) to get answers as to why i am just getting excuses after excuses, i left a message for her to urgently get back to me, phoned again this morning, no answer. It is unbelievable. My client is now considering passing hefty penalties onto us due to non service delivery. I was promised that by this afternoon or tomorrow morning morning i will receive the vehicle, i can only hope.
CP
Cindy P's update27 Feb 2019, 10:40
Reviewer Update
Dennis, right from the beginning i had to basically beg for a quote, it just escelated from Zelda coming up with excuses about power outages, to sending messages to the wrong number, to telephone lines not working properly, to her supplier delays, yesterday i phoned your office manager( Salome) to get answers as to why i am just getting excuses after excuses, i left a message for her to urgently get back to me, phoned again this morning, no answer. It is unbelievable. My client is now considering passing hefty penalties onto us due to non service delivery. I was promised that by this afternoon or tomorrow morning morning i will receive the vehicle, i can only hope.
Rex Diff & Gearbox's replyOfficial
27 Feb 2019, 10:59 Hi Cindy Thank you very much for your prompt response I certainly understand your frustration and as I said in my email we are all passionate about Customer Service and satisfaction. Your experience certainly disputes our intention in every way. I need to confirm (unfortunately) that we certainly did experience problems with both the power and IT problems, but in reality this is no excuse Please can you advise what difficulties your client is experiencing with the vehicle and what is its registration number? I will communicate with Zelda and Salome and revert as promptly as I can Regards Dennis
Best regards,
Rex Diff & Gearbox's reply27 Feb 2019, 10:59
Official
Hi Cindy Thank you very much for your prompt response I certainly understand your frustration and as I said in my email we are all passionate about Customer Service and satisfaction. Your experience certainly disputes our intention in every way. I need to confirm (unfortunately) that we certainly did experience problems with both the power and IT problems, but in reality this is no excuse Please can you advise what difficulties your client is experiencing with the vehicle and what is its registration number? I will communicate with Zelda and Salome and revert as promptly as I can Regards Dennis
Best regards,
Rex Diff & Gearbox's replyOfficial
27 Feb 2019, 14:07 Hi Cindy Thank you for your reply I understand your frustration and regret both your and your customers’ inconvenience as well as the fact that you won’t be utilising our expertise again Regards Dennis
Best regards,
Rex Diff & Gearbox's reply27 Feb 2019, 14:07
Official
Hi Cindy Thank you for your reply I understand your frustration and regret both your and your customers’ inconvenience as well as the fact that you won’t be utilising our expertise again Regards Dennis
Best regards,