mD
minnesh D
1 reviews | Active since Mar 2018
23 Mar 2018, 15:02
REX appalling service.
so i received my vehicle back from REX today after almost 3 months. the vehicle is not repaired even though Karen Rohde told me it was. i called her and she says that the bay foreman isnt there so she cant help, is he the only one there that can assist if he is not there then does that mean no work gets done, on further inspection i was appalled they dont even have the decency to clean the vehicle, its been with them for almost 3 months and when it went in to them the car had just been washed and polished, i found thick mud on my carpets and seats. when i open the bonnet whatever substance they had used during the repair was all over the inside of the bonnet. on my back bumper on the right hand side were 2 big scratches and alot of minor scratches around the vehicle. now my gearbox still makes a noise when i put it into park, their workmanship is poor and the staff are ***********, unfortunately i was forced to take my vehicle to them as they were approved by the warranty. REX you provide a service for peoples cars which is an asset to them, we have invested alot into our vehicles and you also make alot of money off our vehicles, please have the decency to treat our assets with respect and give it the best workmanship as that is what you are charging us for and what we are paying for.
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Replies (4)0
Replies (4)
Rex Diff & Gearbox's replyOfficial
16 Apr 2018, 11:11Good morning Mr Duomath
Thank you for posting your concerns on the Hellopeter.com website. Please accept our apologies for the delay in responding as your 'post" was only received by me today. Please allow us the opportunity to establish all the facts pertaining to your concern and experience with our 'Poor Service' before providing you with an explanation for the experience
Regards
Dennis McLachlan
Best regards,
Rex Diff & Gearbox's reply16 Apr 2018, 11:11
Official
Good morning Mr Duomath
Thank you for posting your concerns on the Hellopeter.com website. Please accept our apologies for the delay in responding as your 'post" was only received by me today. Please allow us the opportunity to establish all the facts pertaining to your concern and experience with our 'Poor Service' before providing you with an explanation for the experience
Regards
Dennis McLachlan
Best regards,
Rex Diff & Gearbox's replyOfficial
17 Apr 2018, 17:18Good afternoon Mr Duomath
I have ascertained all the facts pertaining to the difficulties that you experienced with your vehicle and there were a number of issues which contributed to the delays you experienced. Where we were responsible, please accept our sincere apologies for the inconvenience
I can confirm that your vehicle is now operating correctly and that the correct operation of the transmission has been explained to you
Please be assured of our commitment at all times
Regards
Dennis McLachlan
Best regards,
Rex Diff & Gearbox's reply17 Apr 2018, 17:18
Official
Good afternoon Mr Duomath
I have ascertained all the facts pertaining to the difficulties that you experienced with your vehicle and there were a number of issues which contributed to the delays you experienced. Where we were responsible, please accept our sincere apologies for the inconvenience
I can confirm that your vehicle is now operating correctly and that the correct operation of the transmission has been explained to you
Please be assured of our commitment at all times
Regards
Dennis McLachlan
Best regards,
Rex Diff & Gearbox's replyOfficial
17 Apr 2018, 17:18Good afternoon Mr Duomath
I have ascertained all the facts pertaining to the difficulties that you experienced with your vehicle and there were a number of issues which contributed to the delays you experienced. Where we were responsible, please accept our sincere apologies for the inconvenience
I can confirm that your vehicle is now operating correctly and that the correct operation of the transmission has been explained to you
Please be assured of our commitment at all times
Regards
Dennis McLachlan
Best regards,
Rex Diff & Gearbox's reply17 Apr 2018, 17:18
Official
Good afternoon Mr Duomath
I have ascertained all the facts pertaining to the difficulties that you experienced with your vehicle and there were a number of issues which contributed to the delays you experienced. Where we were responsible, please accept our sincere apologies for the inconvenience
I can confirm that your vehicle is now operating correctly and that the correct operation of the transmission has been explained to you
Please be assured of our commitment at all times
Regards
Dennis McLachlan
Best regards,
Rex Diff & Gearbox's replyOfficial
17 Apr 2018, 17:18Good afternoon Mr Duomath
I have ascertained all the facts pertaining to the difficulties that you experienced with your vehicle and there were a number of issues which contributed to the delays you experienced. Where we were responsible, please accept our sincere apologies for the inconvenience
I can confirm that your vehicle is now operating correctly and that the correct operation of the transmission has been explained to you
Please be assured of our commitment at all times
Regards
Dennis McLachlan
Best regards,
Rex Diff & Gearbox's reply17 Apr 2018, 17:18
Official
Good afternoon Mr Duomath
I have ascertained all the facts pertaining to the difficulties that you experienced with your vehicle and there were a number of issues which contributed to the delays you experienced. Where we were responsible, please accept our sincere apologies for the inconvenience
I can confirm that your vehicle is now operating correctly and that the correct operation of the transmission has been explained to you
Please be assured of our commitment at all times
Regards
Dennis McLachlan
Best regards,