PVDM
Paul Van Der Merwe
1 reviews | Active since Feb 2018
19 Feb 2018, 15:26
Poor service delivery
I booked my vehicle for repairs. Today a week later and no response. Zelda and Frans promise to call back and give quotation. Zelda. Keep on giving contradictory statements on the phone. No customer service at all.
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Rex Diff & Gearbox's replyOfficial
19 Feb 2018, 17:01Good afternoon Mr Van Der Merwe.
Please accept our sincere apologies for your inconvenience.
Upon ascertaining the situation with Zelda she confirmed that she spoke to you late last week. She also said that she sent you an SMS earlier today and it is understood that you met with her this morning after she sent the SMS.
The delay in this process was explained and this is naturally regretted. The transmission fitted to your vehicle would be removed and dismantled during the course of today. Once this has happened it would be checked and examined by an Insurance Assessor. The Insurance Company will then send you an SMS confirming that a claim had been lodged.
Please be assured of our commitment and best attention at all times
Regards
Dennis McLachlan
Best regards,
Rex Diff & Gearbox's reply19 Feb 2018, 17:01
Official
Good afternoon Mr Van Der Merwe.
Please accept our sincere apologies for your inconvenience.
Upon ascertaining the situation with Zelda she confirmed that she spoke to you late last week. She also said that she sent you an SMS earlier today and it is understood that you met with her this morning after she sent the SMS.
The delay in this process was explained and this is naturally regretted. The transmission fitted to your vehicle would be removed and dismantled during the course of today. Once this has happened it would be checked and examined by an Insurance Assessor. The Insurance Company will then send you an SMS confirming that a claim had been lodged.
Please be assured of our commitment and best attention at all times
Regards
Dennis McLachlan
Best regards,