DISHONEST, FALSE REPORTING...STAY AWAY FROM RDG DURBAN

My review on RDG Durban ...GOOGLE REVIEW

RDG KZN, situated in Pinetown does not deserve a star! They are a bunch of rogues.. Those that had a good experience.. Well you are the lucky few and i hope they have done the work that they have charged you for. RDG **** to me about the faults on my car to make money out of AA.. The diagnostic report was also false.. Their quote was inflated to suit the claim amount I had with AA. I took my car to RDG for a slight noise that I heard when I put my car in park. The team at RDG literally test drove my car more than 6 times but still couldn't find the fault. They don't give you a straight story and Ageshnee the so called service advisor lies very well. They don't update you unless you call and make a noise because no one's calls you to inform you what's the status of your vehicle.. She gave me the run around for months. Thanks to their dishonesty and inflated quote, AA declined my claim and said my faults was a cause of wear and tear. If RDG was honest with me I would have accepted that the faults were caused by wear and tear. However they tried to convinced AA that my practically new gear box and mechatronics was faulty. Which I have proof off! My car was only 5 years old and I'm a female driver so the car was never driven hard. They quoted me for a new clutch kit @ 25k ex vat, they quoted me to re-man my gear box for more than 40k..there was other stuff quoted as well and the quote amounted to over 85k. RDG stripped a perfect gearbox for absolutely nothing!

Long story short.. They **** about the gear box and mechatronic fault.. I finally towed my car away from RDG in April because my car was parked outside and unattended too. My car went to a VW specialist who fitted another clutch kit and said the gear box was perfect. RDG also fitted the Sach clutch incorrectly as they didn't use all the parts that the kit came with, I couldn't get a refund for the kit that bought because again RDG doesn't know how to fit a clutch kit.. I lost more that 8k thanks to their incompetency.. I paid 5.5k for 4 months for a car that i never had in my possession thanks to RDG and their lies!! VW themselves has done a check and diagnostic report on my car showing no faults on the gear box, mechatronics or any other part of my car for that matter. These people are pathetic and should be reported and taken To task.. consumers shouldn't feel like there's no justice when these workshop lie and rob their clients.. There's RMI that can assist you.. Report them for bad workmanship and the inconvenience that us clients face due to their negligence and ********* behavior. To date I have note received the pictures that I requested when my car was being moved to another workshop! And all Ageshnee could tell me was sorry if we ever made you cry for your car!

This was the response from the Owner : Response from the owner 12 hours ago Dear Desiree, you wanted our company to make ********** claims to your insurance company so they would pay for the clutch repair which their assessor deemed as fair wear and tear. We do not undertake ********** claims on behalf of any client as this is ********* and an immoral practice.

I trust that you understand our position and accept this, without continuing to slander our employees and our company. I don’t think you will find any gearbox company that will accommodate your requests and RDG Durban will not undertake any ********** claims, as a result of you not having the financial means to repair your motor vehicle.

My response to the owner :

Dear RDG Owner

Your accusation that I wanted your team to act ********* is not true.. And your team is aware of this... You can call it slander when I say your employees lie.. So be it it's the damn truth and they know that as well. Your team gave me a diagnostic report showing there was a problem with my gear box... That's untrue..VW has done a check and test on my car and everything is perfect, no other work was done on my car, my car still has all the original part from the time I bought vehicle Brand New. How do you explain that? If your team was was honest and ethical they would have responded to the emails that I sent requesting information.. And they would not have tried to convince AA there was a problem with my Gear box! You yourself could have the decency to respond as well because you were on the emails as well... Ask your team to send the proof to RMI, and Ombudsman for short term insurance of me telling them to do to anything *********.. And if this was the case your team could have told me in January already that I should remove my car from your workshop seeing as I couldn't afford the repairs.. The clutch kit that bought for your so efficient team to fit.. Was not even fitted properly.. All the parts weren't used and that's why my car didn't work.. This clutch was returned to the supplier only to find out that all the parts were not there so Sachs couldn't test why the clutch didn't work.. Pathetic!

And if you were so smart yourself, you would know that RDG sent a quote to AA before the accessor came out to have a look at the car and faults.. and yet you are accusing me of asking your team to do ********** claims, please give all the evidence you have to your lawyer and RMI because you will definitely need it this time!! Reading all the reviews on Hello Peter make me realize that this ********* manner that your teams works in is how RDG Durban does business and it's the NORM.