1 reviews | Active since Dec 2017
Bad Service
I was referred to RDS Witfield Boksburg by a friend , so I took my vehicle there with the expectation to get good service and a job well done. Instead I experienced the total opposite. I took my vehicle on 11/12/2017 to have the diff done. I was told that the vehicle will be ready for collection during the week, I phoned on the 13/12/2017 to inquire when my vehicle will be ready. I was then told that they are waiting for parts. I phoned again on 14/12/17 only to be told that they are still waiting for the bearings. Friday morning 15/12/2017 , I phoned again just to be told that they are still waiting for the delivery of the bearings as their supplier have a problem and some of the suppliers are closing for the festive season. I would have definitely taken my vehicle to someone who had all the necessary parts in stock . This has caused such a inconvenience. I have paid accommodation at a holiday resort from the 15/12/2017 because I was expecting the vehicle to be ready as told by the staff from RDS when I took the vehicle in. I had to cancel my reservation and lost part of my deposit due to late cancellation.
I will most certainly never recommend RDS Witfield Boksburg to anyone. WORST SERVICE EVER !!!!!!!!!!
Good afternoon Mr Badenhorst. Please accept our apologies for the delay in having your vehicle repaired. It is always our intention and objective to provide our customers with excellent service and in this instance it appears that we let you down. The inconvenience that you have endured is sincerely regretted. Unfortunately we did not have certain parts in stock for your vehicle and these had to be ordered. Regrettably, we had to rely on our Supplier which compounded the delay. Every effort will be made to have the repair completed as quickly as possible and it is anticipated that your vehicle will be ready for collection on Monday morning. Please be assured of our commitment at all times. Regards Dennis McLachlan
Best regards,
Good afternoon Mr Badenhorst. Please accept our apologies for the delay in having your vehicle repaired. It is always our intention and objective to provide our customers with excellent service and in this instance it appears that we let you down. The inconvenience that you have endured is sincerely regretted. Unfortunately we did not have certain parts in stock for your vehicle and these had to be ordered. Regrettably, we had to rely on our Supplier which compounded the delay. Every effort will be made to have the repair completed as quickly as possible and it is anticipated that your vehicle will be ready for collection on Monday morning. Please be assured of our commitment at all times. Regards Dennis McLachlan
Best regards,
