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Faith E

1 reviews | Active since Feb 2024

23 Feb 2024, 16:17

Faliure To Pay Deposit Sketch Tenant Service

What a horrbible experience Living under this agency for about 2 years I have experienced some really sketchy trearment from this agency

First I had a massive R20k electricity and waterbill of which was a major concern When I lived at the Archive this was never an issue. I have been sent a R1500 Arrears bill 2 to 3 times of which I had paid and was for some odd reason still paying 1k for electricity monthly that time I live alone and was only home for about 7 hours a day no washing machine only gyser would stay on. I was first told that someone would come and investigate my metre as it could be drawing electricity from somewhere when I followed up on this on multiple occasions it was not attended to I had requested municpality rates which I had never recieved. I was then told again that I'm in arrears of about 3K. In my first week of staying in this apartment my stove cover had combusted and I was asked to replace It I did and the agency was part of the corresspondence with the supplier to replace stove for delivery. The entire year they never followed up never completed correspondence of the stove top it was sitting boxed in the apartment for the duration of my agreement. When I moved out the first thing they said was the stove top was missing and it was not in the apartment I was asked to prove that the top was there and that order was placed for it. When I sent evidence( a picture of the box) I was told by a lady mocking my situation (thato I think her name is) she told me just cause the box is there doesn't mean the top is there. When they found it I had recieved zero remorse for the frustration this had caused me. I was also told I would need to pay R5k to replace the top costs about R1.2k this just confirmed my distrust was not at all miss placed. I had arranged the installation as I was told it was my responsibility but they intefered in my corresspondence even after they told me it was up to me to solve it. It was as of they found a problem everytime I mentioned anything about my deposit.

Revo do not care about thier tenants at all if they can make money out of you best believe they will. Yho They can't even lie and tell you I was a noisy difficult tenant who vandlised and destroyed property with no care if that was the case thier treatment would somehow be understandable.

As I still sit await word on my deposit that i still do not have 2 months after I have moved out. They don't take any accountability on how they contributed to the tedious process of recieving my desposit thier neglect is very loud in thier "procedures"

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