Revlon don't refund on there bad products

Dear revlon I am absolutely disguised with revlons slow response as well as yours MM I brought 2 boxes of dye and both had leacked into the boxes making such a mess and I could not use the dye I contacted revlon on the 23 July and responded by telling me they will send me a voucher to purchase 2 more boxes but I had already used another brand because they took so long to respond so they agreed to refund me Mary Mitchell you requested my bank details for the refund and to date there has been no refund after numerous emails to them and u I'm just been ignored it's been over a month and still no communication from them or u they have my bank details as you requested but no refund I will never use revlon again this display of utter unprofessionalsm it unacceptable my reference is ***A I want my refund revlon is not cheap nd I'm sitting with 2 boxes I cant use. I'm extremely upset I want my money back immediately. Regards Milissa-Jane Labuschagne