Poor customer service from Revlon

I lodged a complaint with REVLON after purchasing a product which was later found to be faulty. My initial complaint was submitted in May. I received some feedback in June in which I needed to supply my address so they could send me a replacement item. I have since posted on their facebook page after not hearing anything from them for a while. Once again I was asked to supply my address details. Today is 23-07-2015, 2 months after my query and to date nothing. Really disappointed by how REVLON treats their customers