Not keeping their promise.

Its been over 7 months I complainied directly to Revlon with regard to one of their products I bought from them. <br> <br> I had bought one of their foundations 011 spice but for some reason this particular bottle was making me a shade darker, sent a an email to Revlon with that regards and their consumer client liason Maree resposnded to the email, he/she said they will have to collect the foundation and test and then will replace it with another one. They will send their driver to collect, however, they cannot collect it Soweto. This response was sent to me on the 31 July 2014, which I furher responded to their email with an alternative address on 03 August 2014. <br> <br> Its been over 7 months the foundation was never collected and the replacement was never delivered. According to my knowlegde Revlon takes good care of their customers but I guess I was one of the unlucky customers to be treated this way by Revlon. <br> <br> As a result of this I had to give away my bottle and be at a loss. Which has made me loose confidence in them on this regards. I am not sure if I still want to use a product of a company that does not treat its customers well.