Complaint defective product and poor after sales support

I had purchased their 3D colorsilk hair dye x 2 packs. When I opened the one box there was residue at the bottom of the box hence I have a bit skeptical to use this as it seems to have leaked out of the bottle.i sent pics to Revlon and have been trying to call them on their nbr but there's no answer and no response back on email. Very disappointed