Better options available -suggest you look elsewhere

Chairs in the main salon are torn and old - not a great look. Purchased 2 massages for my wife’s Xmas present. When we arrived they informed us that she could not have both, and that they thought one was for me. This was not discussed and not what we agreed. They then refused to refund me and offered a credit note only. I explained that we live in CT and come to Jhb every 5 years, however they were not interested. Reluctantly agreed for my daughter to take a massage - only for her to tell me that the masseuse was on her phone and using 1 hand during the massage. Neither my wife nor daughter were informed that they could use the spa and pool - my wife had to insist on being allowed in. Couldn’t use the pool because there was a couple in it shouting at one another from 1 meter apart. Was not possible to be in there at the same time. Many better options - my advice is to find an alternative.