REVCO - HARASSMENT ON COLLECTION POF DEBT WITHOUT PROPER PROCEDURES AND RESPECT

To whom it may concern

Firstly i would like to bring to your attention that debt collecting is a business and in so saying deals with human beings. The old days of debt collecting and harassment are gone. There are processes and procedures that need to be followed in accordance with the National Credit Act which includes timelines and correspondence which should quote the specific laws and adhere to the prescribed timelines in the collection of any amount outstanding from an individual. Secondly your staff need to be taught how to speak to people unless they are lead by example and the bullying tactics taught at your company. I received numerous harassing SMS' demanding a payment of which i finally made and thereafter was told that the amount has now changed even after receiving an sms showing the amount due and paid. Thereafter receiving a call from an agent who works for the company by the name of Clarence Kadi with a totally disturbing and rude attitude not explaining firstly what the call was for and secondly not giving a hearing to me the customer as to what transpired and why i paid the amount i have paid. Even their SMS' are rude and disturbing. These type of companies should be properly regulated.