Jean Goliath, Bongile Ndawo, Clearence Moyahabo from Revco Revenue Consulting ignoring mails week on end and does not care a dime about customer service

On the 3rd of December 2020 we received a SMS Revenue Consultant advising that we have to pay more than R10 000 for outstanding fees on a TV licence. Since day one we have dealt with the most unprofessional people,, firstly advising that although my wife has a TV licence I also need to pay for mine, so all of a sudden it was a requirement to have 2 TV licences for one household. We have then corresponded via e-mail with various individuals who has not once even acknowledge our mails. Today I received a mail back from Jean Goliath who said that they are not ignoring our mail and that they admin lady were in contact with us just yesterday, A blatant lie because nobody but nobody made contact with us yesterday or in the past week. I am struggling to understand how such service need s to be accepted by us?