Breach of Poppy Act and pathetic service

Modiegi Matoung, the consultant has been sendinf me messages, emails and phones calls warning me to make a payment of an outstanding amount from Robison hospital

I have never received a statement from Robinson, and she has all the incorrect information of myself, as she communicates my husband who she said was the patient and it was actually me.

I ask her for my statement to settle, and she sends me someone elses statement from another hospital.

I rep**** and let her know (December 2019), still no reply or my statement as at today (28/01/2020). I sent another email as i have been receiving threatening emails of outstanding amount and she/he finally sent the correct statement today.

This is pathetic, and how do i know she didn't send me statement with all my details to some one else. She has breached the POPPY ACT and my rights!!!!!!!!

I want a response as to how this is going to be rectified?