Bad and Unprofessional Attitude

I have received an sms today saying i must pay into a new fnb account. I called your company to inform them i have already made payment on the 20th December 2015 into the account you gave me previously.<br> <br> i was disappointed by both your staff as they are very rude and disrespectful on the phone. They are very unprofessional and impatient even though i was using my airtime. the first one i spoke to was black male and the second one i spoke to was one Eleanor. She couldn't even respect my plea for her to give a second to check which account number i paid into.<br> <br> i don't think the fact that i m paying my account on arrangement with your company is a licence for you to disrespect me so much telephonically. Your company is terrible on the phone and its obvious that you don't train your staff on respectful telephone manners.<br> <br> Elenor told me to reverse that money and pay it into the new account. She then sent an sms to tell me the money is due the next day. I don't know how she expects that to happen. it's in fact not my fault and you guys must appropriate the money i have already paid into the new account as you informed me late. I further request not to be contacted by Elenor.