Save yourself the headache - go somewhere else until they sort out their internal and external communication.

I experienced ********** customer service and communication over the past two months. I have phoned and emailed multiple times; they have promised to call back but never do. I checked that they have the correct number, so that isn't the issue. I am left to deal with a different person each time, and the secretaries quickly patch you through to a line that will drop if not answered and hang up the call.

Revamp, I'd recommend taking a good hard look at your internal communication channels. From top management down, train your staff in customer service and communication. If there is a delay in getting me my car or providing me with information, that is fine. Just communicate that to me, and I will be content. The severe lack of communication has proved prevalent in my numerous interactions with you, leading me to post this review.

I want to save others the hassle and strongly recommend that they do not use your services to save them the headaches and annoyance of constantly following up without a call back from you.