Bad experience with Retrofit Electrical

I have contacted Retrofit Electrical for servicing my ceiling fans. They were quick to react, eager to assist and generally very helpful and confident. They were eager for the deposit which I paid on the Friday morning, because they said they can assist me the Friday afternoon.

That Friday afternoon they phoned to apologise that they won't be able to make it and I requested that they come on Saturday morning 10:00 to which we agreed to. By Saturday afternoon 15:00 they still haven't showed up, but frequently updated me to say that they won't be on time but that they are still coming.

I have rescheduled and arranged my life to accommodate them at 10:00. Not 15:00. I kindly requested that they don't come anymore and refund me.

I have been sending refund requests every single day, getting promises, but nothing so far. It is Thursday, the 6th day after Saturday.

I applaud businesses for punctuality.