Unauthorized debit orders
<p>Good day,</p> <p> </p> <p>I woke up to 2 debit orders having gone off my bank account, each in the amount of R79. I queried it with my bank who gave me contact details and the name of the business. I cannot get through on your ********** 600 number?</p> <p> </p> <p>Reference1:</p> <p>THEMBASMRK/9236THEMRR2465</p> <p>Reference2:</p> <p>MANHATMARK/9168MANRR2653</p> <p> </p> <p>Please investigate this as a matter of urgency and ensure that the funds are reversed and the debit orders cancelled - I have no idea where these instutions got my banking detail from or what they are deducting the money for, but I can guarantee you I did not sign up for it.</p> <p> </p> <p>Regards,</p> <p>Stephan</p>
Dear Stephan
We acknowledge receipt of your complaint.
Retriever is a third party payment service provider that facilitates the collection of debit orders on behalf of our clients (“the requestors”). The requestors instruct Retriever to collect amounts based on the services and or products that they provide. The requestors, amongst others, warrant and guarantee that there are legal and valid mandates for the payment instructions forwarded to Retriever for processing. As a result, Retriever electronically processes these debit orders on the requestor’s instruction.
We will gladly assist you in resolving this matter. Due to the confidential nature thereof we will communicate to your private email address.
We trust that the complaint will be resolved to your satisfaction.
Should you require any further information, please feel free to contact us.
Regards
The Retriever team
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www.retrieverft.com
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Best regards,
Dear Stephan
We acknowledge receipt of your complaint.
Retriever is a third party payment service provider that facilitates the collection of debit orders on behalf of our clients (“the requestors”). The requestors instruct Retriever to collect amounts based on the services and or products that they provide. The requestors, amongst others, warrant and guarantee that there are legal and valid mandates for the payment instructions forwarded to Retriever for processing. As a result, Retriever electronically processes these debit orders on the requestor’s instruction.
We will gladly assist you in resolving this matter. Due to the confidential nature thereof we will communicate to your private email address.
We trust that the complaint will be resolved to your satisfaction.
Should you require any further information, please feel free to contact us.
Regards
The Retriever team
***
www.retrieverft.com
***
Best regards,
Update:
The money was refunded into my bank account within 48hrs and with an extra R40 for "bank charges incurred by me". Nice!
Retriever has since lodged a full investigation and have confirmed that these 2 companies are up to no good, they're possibly taking further legal action. They've also blocked my account number from further transactions.
Very professional and apologetic, did all they can. Much appreciated!!
Update:
The money was refunded into my bank account within 48hrs and with an extra R40 for "bank charges incurred by me". Nice!
Retriever has since lodged a full investigation and have confirmed that these 2 companies are up to no good, they're possibly taking further legal action. They've also blocked my account number from further transactions.
Very professional and apologetic, did all they can. Much appreciated!!