Unauthorized Debit Order of R99
<p>Hi. I was debited by Retriever Fintech on 26/6/2017 for R99. My bank gave me their details. On contacting them I was referred to the benefciary company called Tele Infinity which I didn't know existed. . </p> <p>They asked me if I had been contacted and offered vouchers to which I rep**** that I don't remember and even if offered I'd have said "no".</p> <p>They promised to 1) stop the debit from future occurrences, 2) investigate the incident.</p> <p>it is from my that these disputable R99 debits are fami**** on this hellipeter site.</p> <p>I have proceeded to reverse the R99 debit order with my bank and hope it doesn't happen again. </p>
Dear Bonie
We acknowledge receipt of your complaint.
Retriever is a third party payment service provider that facilitates the collection of debit orders on behalf of our clients (“the requestors”). The requestors instruct Retriever to collect amounts based on the services and or products that they provide. The requestors, amongst others, warrant and guarantee that there are legal and valid mandates for the payment instructions forwarded to Retriever for processing. As a result, Retriever electronically processes these debit orders on the requestor’s instruction.
We will gladly assist you in resolving this matter. Due to the confidential nature thereof we will communicate to your private email address.
We trust that the complaint will be resolved to your satisfaction.
Should you require any further information, please feel free to contact us.
Regards
The Retriever team
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www.retrieverft.com
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Dear Bonie
We acknowledge receipt of your complaint.
Retriever is a third party payment service provider that facilitates the collection of debit orders on behalf of our clients (“the requestors”). The requestors instruct Retriever to collect amounts based on the services and or products that they provide. The requestors, amongst others, warrant and guarantee that there are legal and valid mandates for the payment instructions forwarded to Retriever for processing. As a result, Retriever electronically processes these debit orders on the requestor’s instruction.
We will gladly assist you in resolving this matter. Due to the confidential nature thereof we will communicate to your private email address.
We trust that the complaint will be resolved to your satisfaction.
Should you require any further information, please feel free to contact us.
Regards
The Retriever team
***
www.retrieverft.com
***
Thank you for contacting me and referring me to the debit requester.
I will be referring the matter to legal for further action as it appears to be **********.
Thank you for contacting me and referring me to the debit requester.
I will be referring the matter to legal for further action as it appears to be **********.