1 reviews | Active since Jan 2012
Unauthorized debit order
<p>I got debited on the 30 June 2017, and have since reversed the transactions. It seems to be a trend that this company keeps debiting people's accounts without their permission in the pretence of selling some marketing voucher. </p> <p>Firstly how did they access my account? And why is it R99? So that we don't catch it on our debit orders? </p> <p> </p> <p>An investigation needs to happen into this business as this is just disgusting!!!!</p> <p> </p> <p>You seem to keep giving the official response but not telling us how you are accessing our accounts without our details. Tell us how you get access to our accounts without us giving you our account details. </p>
Dear Brenda
We acknowledge receipt of your complaint.
Retriever is a third party payment service provider that facilitates the collection of debit orders on behalf of our clients (“the requestors”). The requestors instruct Retriever to collect amounts based on the services and or products that they provide. The requestors, amongst others, warrant and guarantee that there are legal and valid mandates for the payment instructions forwarded to Retriever for processing. As a result, Retriever electronically processes these debit orders on the requestor’s instruction.
We will gladly assist you in resolving this matter. Due to the confidential nature thereof we will communicate to your private email address.
We trust that the complaint will be resolved to your satisfaction.
Should you require any further information, please feel free to contact us.
Regards
The Retriever team
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www.retrieverft.com
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Dear Brenda
We acknowledge receipt of your complaint.
Retriever is a third party payment service provider that facilitates the collection of debit orders on behalf of our clients (“the requestors”). The requestors instruct Retriever to collect amounts based on the services and or products that they provide. The requestors, amongst others, warrant and guarantee that there are legal and valid mandates for the payment instructions forwarded to Retriever for processing. As a result, Retriever electronically processes these debit orders on the requestor’s instruction.
We will gladly assist you in resolving this matter. Due to the confidential nature thereof we will communicate to your private email address.
We trust that the complaint will be resolved to your satisfaction.
Should you require any further information, please feel free to contact us.
Regards
The Retriever team
***
www.retrieverft.com
***