Unauthorized debit order
<p>I got a debit order this month from this organization and have no idea who the hell they are. </p>
Dear Thabo
We acknowledge receipt of your complaint.
Retriever is a third party payment service provider that facilitates the collection of debit orders on behalf of our clients (“the requestors”). The requestors instruct Retriever to collect amounts based on the services and or products that they provide. The requestors, amongst others, warrant and guarantee that there are legal and valid mandates for the payment instructions forwarded to Retriever for processing. As a result, Retriever electronically processes these debit orders on the requestor’s instruction.
We will gladly assist you in resolving this matter. Due to the confidential nature thereof we will communicate to your private email address.
We trust that the complaint will be resolved to your satisfaction.
Should you require any further information, please feel free to contact us.
Regards
The Retriever team
***
www.retrieverft.com
***
Dear Thabo
We acknowledge receipt of your complaint.
Retriever is a third party payment service provider that facilitates the collection of debit orders on behalf of our clients (“the requestors”). The requestors instruct Retriever to collect amounts based on the services and or products that they provide. The requestors, amongst others, warrant and guarantee that there are legal and valid mandates for the payment instructions forwarded to Retriever for processing. As a result, Retriever electronically processes these debit orders on the requestor’s instruction.
We will gladly assist you in resolving this matter. Due to the confidential nature thereof we will communicate to your private email address.
We trust that the complaint will be resolved to your satisfaction.
Should you require any further information, please feel free to contact us.
Regards
The Retriever team
***
www.retrieverft.com
***
Lucia contacted me and confirmed that my bank had falsely claimed that Retriever did the debit. According to the ref number this wasn't done by them. I'm waiting for Capitec to urgently revert & I'll update accordingly.
Lucia contacted me and confirmed that my bank had falsely claimed that Retriever did the debit. According to the ref number this wasn't done by them. I'm waiting for Capitec to urgently revert & I'll update accordingly.
Capitec gave me the wrong information.
Retriever FinTech wasn't the company that did the debit. Lucia was from Retriever was very helpful and quick to give me a call as soon as I did this post.. she even followed up the next day to check if the bank has responded yet. She was professional and helpful unlike my bank. Thanks Lucia
Capitec gave me the wrong information.
Retriever FinTech wasn't the company that did the debit. Lucia was from Retriever was very helpful and quick to give me a call as soon as I did this post.. she even followed up the next day to check if the bank has responded yet. She was professional and helpful unlike my bank. Thanks Lucia