UNAUTHORIZED DEBIT ORDER

<p>on the 25-07-2016 i had a debit order coming off my account with the reference number 9200akmm3141. upon my investigation i found out that it was a company called PAYTOZA which is now RETRIEVER FINTECH. i called the company and they said that they are debiting on behalf of a company called AKMARKETING. i requested to speak to a supervisor/manager and the consultant by the name of LUCIA dropped the call on me. i called back and they gave me contact details for AKMARKETING.i contacted them and spoke to a consultant who was not really keen on helping and answering my questions by the name of AYANDA. i probed to get info as to who gave them authority to debit my account. seeing that i was was not getting anywhere with her i requested to speak to her supervisor or manager. she then refered me to a lady who claims to be MELISSA PILLAY. She did not give me any tangable answers. i then asked her who the director of the company is. at first she said she didnt know she's just an employee. later in the conversation after probing she then said its ADRIAN PERUMAL. i requested for his contact and she told me that he is not available but later on in the conversation she gave me his/her number ********** 978. i then asked her who she reports to and she said to me she reports to the same ADRIAN PERUMAL who is her director that she didnt know at first. the conversation ended without any solid resolution all they told me that they will get back to me after 14- 16 days which i feel this is ridiculous. im appalled by the service i recieved and frankly disgusted at how they would de***** me and still expect me to wait that long for the matter to be resolve. i have never heard of the company let alone have had dealings with it therefore i need my money back.</p>