Unauthorised Debit order Issue

<p> </p> <p>“Your Acc has been debited R89... ref no CALLCONETN920...2522 " Read the text. Who are these people? I pondered, I don’t remember buying anything or signing for anything of this sort... So I did an investigation.</p> <p>To start with, I have also experienced the debit order on my bank account that I know nothing about. I called Retriever and they answered me with the same monotonous answer...” Retriever is a third party company...blah blah blah"..The agents to start with had no Idea what is going on or they were trained to just say enough I would say, both the ladies I spoke to ( Mmamotse and Fikile ) went " I don’t know, I am not sure, let me put you through to my manager" every time I wanted to know about this...let me call it a **** for now until they prove to me that I do have an account with them and I did give them my banking details. .</p> <p>Moving right along... I got transferred to a lady who is supposed to be the manager Mellissa was the name if I remember correct. I asked her who gave them the authority to debit my account, She said it is a company called Call Connection, if I have any issues I should talk to them, Wait so now I have to call some ***** company when your company is the one debiting me!!? It must be nice to be you mos...(I thought to myself). Then I asked her for the company details. She said the company is based at 178 Arena Drive, Chatsworth, Durban, and gave me a number 031***1007 and 031***1336. The address she gave me was TOTALLY WRONG, I took my time to even go on google maps, there is no sign of this company, I even called the company that is based at the given address now, it’s called Master Maths, They have never heard of this company. Now I have to call Retriever back.. You can Imagine the time and the money. Every call I made was never less than 15 minutes, back and forth. This time the lady (Melissa) gives me a cell number 072...5189 Ahmed Bhena, the owner of Call Connection. Finally I was going to get answers as my previous tries were useless... This Ahmed Bhena person never answered my call to date. I tried the 031***1007again and finally this time around somebody answered, I spoke to Zandi at first who answered “Golden Dynasty Good day ".. Wait you said what company is this? “Golden Dynasty" she repeated... Haebo Sisi but I’m told this number was for Call Connection!?.. She kept quiet for a while then asked this lady who sounded like she was sitting opposite to her. The lady took the phone from Zandi and answered... “Yes Sir you are through to the right company. Zandi is still in training, it’s her first day.” Call Connection is under Golden Dynasty and we are a call centre selling Mahala products. Are you calling in connection with a debit order that went through ".Wow so this has been going for a while I see, I thought to myself.. " Yes I am .. check this ref number for me.. I gave her the number and she told me the only way to find out who was the agent who captured this was to escalate the matter to the quality department, company policies and procedures blah blah blah... I am still waiting tot today for the company procedure..One they failed to apply when they debited my account. Have been calling all the week, it's either they can’t make outgoing calls, or their system is off. That’s what the supervisor Jezel Louis (not sure of the spelling) have been telling me. Ahmed the owner never picks up my calls.</p> <p>After doing my own background check on these companies I can conclude to myself that they are a ****. Simply because of the below points;</p> <p>1- Retriever Fintech does not have correct information of their client Call Connection, Call Connection which seems to be a skeleton company as there is no trace of it. How do you go into someone's account without any valid prove that they agreed to a debit order? Yet you debit them? Do the math.</p> <p>2 - Call Connection does not have a Valid Address nor a website or any trace, the manager never picks up a call unless he is called by the Retriever manager why? Yet again do the math</p> <p>3- I contacted Mahalas.co.za the company that I’m supposed to have an account with, they were very helpful. The catch is they are not aware of a company called Call Connection who are selling their product. I spoke two lovely ladies there who assisted and explained their products and services. Trystan Johnson the Call Centre team leader and Chantelle Maluleke the Call Centre Manager who went even further to contact this Call connection Company.</p> <p>It is day 10 now and no call, no email or anything.. For the fact that I DID NOT AUTHORISE ANY DEBIT ORDER ON MY ACCOUNT. It is clear to me that both Retriever Fintech and Call Connection went ********** on me. And by the look of things more and more people have been experiencing this, same amount just different Ref numbers. I told you to do the Math.</p> <p>Question is, how long has it’s been going on. And how long is it going to carry on??</p> <p>That remains a mystery. White-Collar crimes have become so cute lately.</p> <p> </p>