1 reviews | Active since Apr 2015
Unauthorised debit order from Retriever Fintech (Pty) Ltd
<p>An amount of R99.00 was *****ently debited against my account from Retriever Fintech . I have never given them any consent to debit my account and secondly this is my SAVINGS account which has absolutely no debit orders. I only use it to swipe for emergencies. I want this money returned to my account immediately!!! It may be R99 but it's the principle of the matter. If nothing is done I will be seeking legal action.</p>
Dear Konanani
We acknowledge receipt of your complaint.
Retriever is a third party payment service provider that facilitates the collection of debit orders on behalf of our clients (“the requestors”). The requestors instruct Retriever to collect amounts based on the services and or products that they provide. The requestors, amongst others, warrant and guarantee that there are legal and valid mandates for the payment instructions forwarded to Retriever for processing. As a result, Retriever electronically processes these debit orders on the requestor’s instruction.
We will gladly assist you in resolving this matter. Due to the confidential nature thereof we will communicate to your private email address.
We trust that the complaint will be resolved to your satisfaction.
Should you require any further information, please feel free to contact us.
Regards
The Retriever team
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www.retrieverft.com
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Dear Konanani
We acknowledge receipt of your complaint.
Retriever is a third party payment service provider that facilitates the collection of debit orders on behalf of our clients (“the requestors”). The requestors instruct Retriever to collect amounts based on the services and or products that they provide. The requestors, amongst others, warrant and guarantee that there are legal and valid mandates for the payment instructions forwarded to Retriever for processing. As a result, Retriever electronically processes these debit orders on the requestor’s instruction.
We will gladly assist you in resolving this matter. Due to the confidential nature thereof we will communicate to your private email address.
We trust that the complaint will be resolved to your satisfaction.
Should you require any further information, please feel free to contact us.
Regards
The Retriever team
***
www.retrieverft.com
***
Lucia has been very helpful thus and a Company called... Future Business Call is to blame...
Lucia has been very helpful thus and a Company called... Future Business Call is to blame...
Payment was reversed successfully. Special thanks to Lucia Bassie for her great assistance
Payment was reversed successfully. Special thanks to Lucia Bassie for her great assistance