1 reviews | Active since Nov 2016
unauthorised debit order
<p>Monoplitra trading requested retriever fintech to debit my acc without my permission, Lucia Bassie assisted me to get a mandate from monoplitra but I can assure you, n that is not me on the phone with Sophie ( consultant) how Sophie got hold of my banking details night don't know, but I can tell you that she gave them to a friend and then called so she pretends to be me I don't even know my account number of heart. Monopoly training , Sophie and her friend take note you are in trouble. Retrieve you better design a confirmation department were consultants call confirm with clients before by our commence debiting because this looks bad on you, monopoly trading doesn't even have a website, why do you do business with such companies do you value profit more than your customers, then you are not working according to the regulations. I will make sure ombudsman sort you'll out. </p>
Dear Patunia
We acknowledge receipt of your complaint.
Retriever is a third party payment service provider that facilitates the collection of debit orders on behalf of our clients (“the requestors”). The requestors instruct Retriever to collect amounts based on the services and or products that they provide. The requestors, amongst others, warrant and guarantee that there are legal and valid mandates for the payment instructions forwarded to Retriever for processing. As a result, Retriever electronically processes these debit orders on the requestor’s instruction.
We will gladly assist you in resolving this matter. Due to the confidential nature thereof we will communicate to your private email address.
We trust that the complaint will be resolved to your satisfaction.
Should you require any further information, please feel free to contact us.
Regards
The Retriever team
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www.retrieverft.com
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Dear Patunia
We acknowledge receipt of your complaint.
Retriever is a third party payment service provider that facilitates the collection of debit orders on behalf of our clients (“the requestors”). The requestors instruct Retriever to collect amounts based on the services and or products that they provide. The requestors, amongst others, warrant and guarantee that there are legal and valid mandates for the payment instructions forwarded to Retriever for processing. As a result, Retriever electronically processes these debit orders on the requestor’s instruction.
We will gladly assist you in resolving this matter. Due to the confidential nature thereof we will communicate to your private email address.
We trust that the complaint will be resolved to your satisfaction.
Should you require any further information, please feel free to contact us.
Regards
The Retriever team
***
www.retrieverft.com
***