1 reviews | Active since Jul 2016
Unauthorised Debit Order
<p>Retriever Fintech (never heard of this company before) has been debiting R 89 from my bank account for the past few months without any approval or authorisation.</p> <p> </p> <p>It's absolutley shockng that companies can get away with doing this.</p> <p> </p> <p>I first had to google who they are, something about shopping centres in Midrand - I stay in Western Cape and have not been to that area in more than a year.</p> <p> </p> <p>I have cancelled the debit order, but I want my money back!!</p>
Dear Liezl Du Plessis
We acknowledge receipt of your complaint.
Retriever is a third party payment service provider that facilitates the collection of debit orders on behalf of our clients (“the requestors”). The requestors instruct Retriever to collect amounts based on the services and or products that they provide. The requestors, amongst others, warrant and guarantee that there are legal and valid mandates for the payment instructions forwarded to Retriever for processing. As a result, Retriever electronically processes these debit orders on the requestor’s instruction.
We will gladly assist you in resolving this matter. Due to the confidential nature thereof we will communicate to your private email address.
We trust that the complaint will be resolved to your satisfaction.
Should you require any further information, please feel free to contact us.
Regards
The Retriever team
********** 111/ ********** 600
www.retrieverft.com
**********Dear Liezl Du Plessis
We acknowledge receipt of your complaint.
Retriever is a third party payment service provider that facilitates the collection of debit orders on behalf of our clients (“the requestors”). The requestors instruct Retriever to collect amounts based on the services and or products that they provide. The requestors, amongst others, warrant and guarantee that there are legal and valid mandates for the payment instructions forwarded to Retriever for processing. As a result, Retriever electronically processes these debit orders on the requestor’s instruction.
We will gladly assist you in resolving this matter. Due to the confidential nature thereof we will communicate to your private email address.
We trust that the complaint will be resolved to your satisfaction.
Should you require any further information, please feel free to contact us.
Regards
The Retriever team
********** 111/ ********** 600
www.retrieverft.com
**********Thank you Retriever Fintech for contacting me and proving feedback, I will change my rating as soon as this is sorted and my funds are paid back.
Thank you Retriever Fintech for contacting me and proving feedback, I will change my rating as soon as this is sorted and my funds are paid back.