1 reviews | Active since Jun 2017
********** debit of my savings account
<p>I had R99 debited from my account this morning from my son's savings account, which has never been debited. I have never given anyone these account details not have I ever authorized a debit from this account. After Googling the name Retriever Fintech, I came accross multiple complaints with a similar story to mine. Please return the money to my account immediately! This "company" definitely needs a Carte Blanche investigation!!</p>
Dear Meta
We acknowledge receipt of your complaint.
Retriever is a third party payment service provider that facilitates the collection of debit orders on behalf of our clients (“the requestors”). The requestors instruct Retriever to collect amounts based on the services and or products that they provide. The requestors, amongst others, warrant and guarantee that there are legal and valid mandates for the payment instructions forwarded to Retriever for processing. As a result, Retriever electronically processes these debit orders on the requestor’s instruction.
We will gladly assist you in resolving this matter. Due to the confidential nature thereof we will communicate to your private email address.
We trust that the complaint will be resolved to your satisfaction.
Should you require any further information, please feel free to contact us.
Regards
The Retriever team
***
www.retrieverft.com
***
Dear Meta
We acknowledge receipt of your complaint.
Retriever is a third party payment service provider that facilitates the collection of debit orders on behalf of our clients (“the requestors”). The requestors instruct Retriever to collect amounts based on the services and or products that they provide. The requestors, amongst others, warrant and guarantee that there are legal and valid mandates for the payment instructions forwarded to Retriever for processing. As a result, Retriever electronically processes these debit orders on the requestor’s instruction.
We will gladly assist you in resolving this matter. Due to the confidential nature thereof we will communicate to your private email address.
We trust that the complaint will be resolved to your satisfaction.
Should you require any further information, please feel free to contact us.
Regards
The Retriever team
***
www.retrieverft.com
***
I received a call frol Lucia at Retriever a few hours after my complaint. The issue was resolved a few hours after that and I was refunded.
A company called First N Marketing was the true culprit and they say apprently an ex-employee was at fault. They sell "lifestyle products" and apparently were not aware that I had not subscribed to such. These people need to be investigated, I do not believe their story and how on earth did they get my banking details and authorization to debit my account?
Anyway, thank you Lucia for all your help.
I received a call frol Lucia at Retriever a few hours after my complaint. The issue was resolved a few hours after that and I was refunded.
A company called First N Marketing was the true culprit and they say apprently an ex-employee was at fault. They sell "lifestyle products" and apparently were not aware that I had not subscribed to such. These people need to be investigated, I do not believe their story and how on earth did they get my banking details and authorization to debit my account?
Anyway, thank you Lucia for all your help.