1 reviews | Active since Jul 2016
********** - Unauthorised debit order
<p>This company is *****ing funds from account, R129 to be exact, from my bank account with my acknowledgment and <span style="background-color: rgba(243, 168, 163, 0.513726);">I don't even have</span> an agreement with them. </p> <p> </p> <p>I have been calling their contact center, ********** , and they keep telling me that their finance dept. has got issues and giving me wrong reference numbers. it has been a month now I been requesting a refund of my funds. </p>
Dear Makwero
We acknowledge receipt of your complaint.
Retriever is a third party payment service provider that facilitates the collection of debit orders on behalf of our clients (“the requestors”). The requestors instruct Retriever to collect amounts based on the services and or products that they provide. The requestors, amongst others, warrant and guarantee that there are legal and valid mandates for the payment instructions forwarded to Retriever for processing. As a result, Retriever electronically processes these debit orders on the requestor’s instruction.
We will gladly assist you in resolving this matter. Due to the confidential nature thereof we will communicate to your private email address.
We trust that the complaint will be resolved to your satisfaction.
Should you require any further information, please feel free to contact us.
Regards
The Retriever team
***
www.retrieverft.com
***
Dear Makwero
We acknowledge receipt of your complaint.
Retriever is a third party payment service provider that facilitates the collection of debit orders on behalf of our clients (“the requestors”). The requestors instruct Retriever to collect amounts based on the services and or products that they provide. The requestors, amongst others, warrant and guarantee that there are legal and valid mandates for the payment instructions forwarded to Retriever for processing. As a result, Retriever electronically processes these debit orders on the requestor’s instruction.
We will gladly assist you in resolving this matter. Due to the confidential nature thereof we will communicate to your private email address.
We trust that the complaint will be resolved to your satisfaction.
Should you require any further information, please feel free to contact us.
Regards
The Retriever team
***
www.retrieverft.com
***
Thank you for your reply and kind assistance, I have now received my refund but only after having to complain on Hello Petter, I have been reaching to your team to assist me in this regards without any progress.
I sure do hope that I will not be needing to go through this again.
Regards,
M
Thank you for your reply and kind assistance, I have now received my refund but only after having to complain on Hello Petter, I have been reaching to your team to assist me in this regards without any progress.
I sure do hope that I will not be needing to go through this again.
Regards,
M
Thank you for your assistance and quick response and a Big thank you to Hello Peter.
Matter has been resolved.
Thank you for your assistance and quick response and a Big thank you to Hello Peter.
Matter has been resolved.