********** - Unauthorised debit order
<p>R89 as been debited from my account **********ly since August 2015. I only noticed in December 2016. I never authorized this and I have not idea how my details were obtained. I regard this as ***** and every single payment since August 2015 needs to be refunded immediately. I would like an explanation as to how my details were obtained and the debit order initiated. I will also be opening a case of ***** with SAPS against Retriever Fintech for these unauthorized debits. I also discovered that in December 2016 and a new amount of R99 was debited on top of the R89 and after contacting my bank, the trail again led to Retriever Fintech. This is unauthized as well.</p>
Dear Chris
We acknowledge receipt of your complaint.
Retriever is a third party payment service provider that facilitates the collection of debit orders on behalf of our clients (“the requestors”). The requestors instruct Retriever to collect amounts based on the services and or products that they provide. The requestors, amongst others, warrant and guarantee that there are legal and valid mandates for the payment instructions forwarded to Retriever for processing. As a result, Retriever electronically processes these debit orders on the requestor’s instruction.
We will gladly assist you in resolving this matter. Due to the confidential nature thereof we will communicate to your private email address.
We trust that the complaint will be resolved to your satisfaction.
Should you require any further information, please feel free to contact us.
Regards
The Retriever team
***
www.retrieverft.com
***
Dear Chris
We acknowledge receipt of your complaint.
Retriever is a third party payment service provider that facilitates the collection of debit orders on behalf of our clients (“the requestors”). The requestors instruct Retriever to collect amounts based on the services and or products that they provide. The requestors, amongst others, warrant and guarantee that there are legal and valid mandates for the payment instructions forwarded to Retriever for processing. As a result, Retriever electronically processes these debit orders on the requestor’s instruction.
We will gladly assist you in resolving this matter. Due to the confidential nature thereof we will communicate to your private email address.
We trust that the complaint will be resolved to your satisfaction.
Should you require any further information, please feel free to contact us.
Regards
The Retriever team
***
www.retrieverft.com
***
Retriever did get in touch but after I asked them to provide a mandate as to why I was debited in the first place, they disappeared.
Retriever did get in touch but after I asked them to provide a mandate as to why I was debited in the first place, they disappeared.
They clearly could not provide mandate for debiting my account, so they dissappeared. They are supporting *****alent transctions and their customer service is bad.
They clearly could not provide mandate for debiting my account, so they dissappeared. They are supporting *****alent transctions and their customer service is bad.