SL
Shalton L
1 reviews | Active since Apr 2012
15 Jul 2019, 09:21
***** company
Hi. I have been trying to contact Retriever fintech but to no avail. I have been noticing debit orders to the amount of R125 being debited of my account. I have contacted my bank and they gave me the following info: RETRIEVER FINTECH (PTY) LTD, CONTACT MR JOHANNES M MOSTERT. The cell number goes to voicemail and the office number just rings continuously. you have no right to just debit my account, should you not contact me asap and return my money, I will escalate this ****her and report this company, and who does Johannes Mostert think he is to just debit my account without notifying me first? They have no regard for the rule of law, some of us not just going to lie down and accept this.
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Replies (2)
Retriever Fintech's replyOfficial
15 Jul 2019, 09:31 Dear Shalton
We acknowledge receipt of your complaint.
Retriever is a third party payment service provider that facilitates the collection of debit orders on behalf of our clients (“the requestors”). The requestors instruct Retriever to collect amounts based on the services and or products that they provide. The requestors, amongst others, warrant and guarantee that there are legal and valid mandates for the payment instructions forwarded to Retriever for processing. As a result, Retriever electronically processes these debit orders on the requestor’s instruction.
We will gladly assist you in resolving this matter. Due to the confidential nature thereof we will communicate to your private email address.
We trust that the complaint will be resolved to your satisfaction.
Should you require any further information, please feel free to contact us.
Regards
The Retriever team
***
We acknowledge receipt of your complaint.
Retriever is a third party payment service provider that facilitates the collection of debit orders on behalf of our clients (“the requestors”). The requestors instruct Retriever to collect amounts based on the services and or products that they provide. The requestors, amongst others, warrant and guarantee that there are legal and valid mandates for the payment instructions forwarded to Retriever for processing. As a result, Retriever electronically processes these debit orders on the requestor’s instruction.
We will gladly assist you in resolving this matter. Due to the confidential nature thereof we will communicate to your private email address.
We trust that the complaint will be resolved to your satisfaction.
Should you require any further information, please feel free to contact us.
Regards
The Retriever team
***
Retriever Fintech's reply15 Jul 2019, 09:31
Official
Dear Shalton
We acknowledge receipt of your complaint.
Retriever is a third party payment service provider that facilitates the collection of debit orders on behalf of our clients (“the requestors”). The requestors instruct Retriever to collect amounts based on the services and or products that they provide. The requestors, amongst others, warrant and guarantee that there are legal and valid mandates for the payment instructions forwarded to Retriever for processing. As a result, Retriever electronically processes these debit orders on the requestor’s instruction.
We will gladly assist you in resolving this matter. Due to the confidential nature thereof we will communicate to your private email address.
We trust that the complaint will be resolved to your satisfaction.
Should you require any further information, please feel free to contact us.
Regards
The Retriever team
***
We acknowledge receipt of your complaint.
Retriever is a third party payment service provider that facilitates the collection of debit orders on behalf of our clients (“the requestors”). The requestors instruct Retriever to collect amounts based on the services and or products that they provide. The requestors, amongst others, warrant and guarantee that there are legal and valid mandates for the payment instructions forwarded to Retriever for processing. As a result, Retriever electronically processes these debit orders on the requestor’s instruction.
We will gladly assist you in resolving this matter. Due to the confidential nature thereof we will communicate to your private email address.
We trust that the complaint will be resolved to your satisfaction.
Should you require any further information, please feel free to contact us.
Regards
The Retriever team
***
SL
Thank you Retriever Fintech for your assistance with my concern mentioned above. The culprit was a company in Orkney. I must commend Lucia for her speedy response, assistance and constant feedback through the whole ordeal. All my money was returned. Thank you once again.
Shalton L's updateReviewer Update
24 Jul 2019, 08:41Thank you Retriever Fintech for your assistance with my concern mentioned above. The culprit was a company in Orkney. I must commend Lucia for her speedy response, assistance and constant feedback through the whole ordeal. All my money was returned. Thank you once again.
SL
Shalton L's update24 Jul 2019, 08:41
Reviewer Update
Thank you Retriever Fintech for your assistance with my concern mentioned above. The culprit was a company in Orkney. I must commend Lucia for her speedy response, assistance and constant feedback through the whole ordeal. All my money was returned. Thank you once again.