1 reviews | Active since Jan 2017
Another unfortunate victim
<p><br />Having noticed some unauthorised debit orders of 89 and 79 rand coming off my account and querying it with my bank.</p> <p>They directed me to your company as having requested the debit orders.</p> <p>I would like to have them at the very least stopped. <br />Could you please advise on how we can proceed with this.</p> <p> </p> <p> </p>
Dear James
We acknowledge receipt of your complaint.
Retriever is a third party payment service provider that facilitates the collection of debit orders on behalf of our clients (“the requestors”). The requestors instruct Retriever to collect amounts based on the services and or products that they provide. The requestors, amongst others, warrant and guarantee that there are legal and valid mandates for the payment instructions forwarded to Retriever for processing. As a result, Retriever electronically processes these debit orders on the requestor’s instruction.
We will gladly assist you in resolving this matter. Due to the confidential nature thereof we will communicate to your private email address.
We trust that the complaint will be resolved to your satisfaction.
Should you require any further information, please feel free to contact us.
Regards
The Retriever team
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www.retrieverft.com
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Dear James
We acknowledge receipt of your complaint.
Retriever is a third party payment service provider that facilitates the collection of debit orders on behalf of our clients (“the requestors”). The requestors instruct Retriever to collect amounts based on the services and or products that they provide. The requestors, amongst others, warrant and guarantee that there are legal and valid mandates for the payment instructions forwarded to Retriever for processing. As a result, Retriever electronically processes these debit orders on the requestor’s instruction.
We will gladly assist you in resolving this matter. Due to the confidential nature thereof we will communicate to your private email address.
We trust that the complaint will be resolved to your satisfaction.
Should you require any further information, please feel free to contact us.
Regards
The Retriever team
***
www.retrieverft.com
***
Thank you to Lucia and Johan who promptly helped resolve my issue and refund the ****** money. Many thanks.
Thank you to Lucia and Johan who promptly helped resolve my issue and refund the ****** money. Many thanks.