KA
Kirsten A

1 reviews | Active since May 2015

15 Nov 2017, 20:23

Disgusting Service

I have never ever had such a bad experience with a company in my life. All they had to do was take measurements for Curtains, make the Curtains , hang the Curtains. Then measure for mock blinds, make and hang mock blinds. 2 rooms with 3 curtains each and 2 rooms with Mock blinds. The quality of the Curtains were shocking to say the least, they were skew and uneven all round and the backing wasn't tacked to the front piece of Curtain. They used way to much Material so there is too much Curtain for the space. The Curtain has a seem running right down the centre of it and that is the part you see the clearest considering when I close them it's right there. They did not overlock the edges of the Material so this too can be seen. The mock Blinds were also skew and not sewn properly. They didn't finish the ends off by hand so it looked untidy and there was thread hanging from where they didn't cut it off. I won't even go into the fact that All the mock blind poles were slapped together with way to much Material again and bunching on the ends with Stayples everywhere. The fact that I had to get someone else in to fix ALL the holes that where drilled for the Curtain rails for the sheer curtains to be put up made me sick to my stomach as I had to pay even more. They told me that the poles and the brackets that where there weren't working so they had to change all the brackets to fit everything in. The brackets along with the poles are now FALLING out of the walls. They were asked to put up Curtain tie backs, If I wanted them wobbly and skew and half broken I would have done it myself. Then to finish it all off they told me it would take 1 day to install. It took 7 DAYS and I still had to get another company in to Take everything down and start again. I was also then sent a FINAL INVOICE. They actually had the cheek to think I was going to pay for that. I would never ever recommend RETREAT CURTAIN CENTRE to anyone, I strongly feel they shouldn't even be in business as I am apparently not the first person to have problems with this company. In closing if I could I would make them PAY the new company ive had to get in to fix the complete mess they caused.

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