Ironing board replacement

I purchased the 123 Premium ironing board from a local store and, when I unpacked it, found it to be horribly unstable. The store searched through their remaining stock and said that they were all like that but I think, in hindsight, that the manager misunderstood the problem. I decided to go directly to Retractaline who offered immediately to replace the board which they couriered to me, at no charge to myself, the same week. I am pleased to report that the board is stable and fabulous and I was delighted with their response.