Retentions
Unclaimed Business
|4.3|6 Reviews (last 12 months)|This business does not respond to reviews
Retentions
Unclaimed Business
|4.3
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
0Likely
NPS Score
0
Recommended: Likely
Review Distribution
4.3|6 Reviews
Oct '25 - Sep '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceM
Motlogelwa
1 reviews | Active since Mar 2026
23 Mar 2026, 13:21
Mpho give me a proper service
Mpho give me a proper service. I am a happy customer, and that was done in less than 4 minutes
Helpful (0)
|Replies (0)M
Motlogelwa
1 reviews | Active since Mar 2026
23 Mar 2026, 13:21
Mpho give me a proper service
Mpho give me a proper service. I am a happy customer, and that was done in less than 4 minutes
0
Replies (0)N
Natalli
1 reviews | Active since Oct 2023
26 Jan 2026, 12:17
Claire from Dial Direct retentions was extremely professional, helpful, kind and very efficient
Claire from Dial Direct retentions was extremely professional, helpful, kind and very efficient. Thank you for your understanding and assistance. Keep up the good work...
Helpful (0)
|Replies (0)N
Natalli
1 reviews | Active since Oct 2023
26 Jan 2026, 12:17
Claire from Dial Direct retentions was extremely professional, helpful, kind and very efficient
Claire from Dial Direct retentions was extremely professional, helpful, kind and very efficient. Thank you for your understanding and assistance. Keep up the good work...
0
Replies (0)AK
BD
Boipelo D
1 reviews | Active since Apr 2018
17 Nov 2025, 15:10
Appreciation
I would like to sincerely thank Ebrahim Jamodien for his consistent support and assistance, not just on this occasion. His patience and dedication are truly appreciated. I value your efficiency and in‑depth knowledge of your work, and your customer service is exceptional. Thank you, and please continue the great work. You are the best! I am certain I will enjoy my new car and the new cover.
Helpful (0)
|Replies (0)BD
Boipelo D
1 reviews | Active since Apr 2018
17 Nov 2025, 15:10
Appreciation
I would like to sincerely thank Ebrahim Jamodien for his consistent support and assistance, not just on this occasion. His patience and dedication are truly appreciated. I value your efficiency and in‑depth knowledge of your work, and your customer service is exceptional. Thank you, and please continue the great work. You are the best! I am certain I will enjoy my new car and the new cover.
0
Replies (0)D
LS
Leonie S
1 reviews | Active since Jul 2012
31 Oct 2025, 09:31
King Price lack of any Royal service - Leeroy Mbasera - what a disappointment!
What a shameful conversation with KingPrice Retention "consultant". Absolutely 0% effort was made to retain me as customer. He has worked with KingPrice for 1 year and still has no pride in his work. Shocking customer skills. This is in contradiction to KingPrice (false) advertising of "Enjoy royal service all the time, every time, and save with decreasing car premiums!" He was rude and so NOT customer focused. Why you may ask? I can list 7 factors: 1) no effort to retain me as a customer 2) Asked no questions and provided no options until I asked why he made no effort to retain me as a customer 3) He would repeat the same thing up to 5 times without taking a breath and would not let me speak or ask questions 4) Whilst I was speaking, he would speak over me not allowing me to finish my sentence. this happened constantly and you should extract the recording. 5) I asked for a supervisor - he said she is not available, I asked to do a rating and he said I must email the department, I asked for the managers name and he said Lebo, when I asked for Lebo's surname, he then gave me another name Mphoho Mashini 6) 3 days prior I had called to respond to repeated canvassing calls where I was offered a policy price reduction due to asset depreciation, Leeroy was not able to assist me and told me to call back on the 1st Dec. 7) Leeroy was unable to process the difference between a price reduction of R8.00 and a price increase of R219.00. He just kept repeating the same statement (more than 5 times in 1 breath). Only when I said what can KingPrice offer he insisted I increase the excess to get a lower premium.
Helpful (0)
|Replies (0)LS
Leonie S
1 reviews | Active since Jul 2012
31 Oct 2025, 09:31
King Price lack of any Royal service - Leeroy Mbasera - what a disappointment!
What a shameful conversation with KingPrice Retention "consultant". Absolutely 0% effort was made to retain me as customer. He has worked with KingPrice for 1 year and still has no pride in his work. Shocking customer skills. This is in contradiction to KingPrice (false) advertising of "Enjoy royal service all the time, every time, and save with decreasing car premiums!" He was rude and so NOT customer focused. Why you may ask? I can list 7 factors: 1) no effort to retain me as a customer 2) Asked no questions and provided no options until I asked why he made no effort to retain me as a customer 3) He would repeat the same thing up to 5 times without taking a breath and would not let me speak or ask questions 4) Whilst I was speaking, he would speak over me not allowing me to finish my sentence. this happened constantly and you should extract the recording. 5) I asked for a supervisor - he said she is not available, I asked to do a rating and he said I must email the department, I asked for the managers name and he said Lebo, when I asked for Lebo's surname, he then gave me another name Mphoho Mashini 6) 3 days prior I had called to respond to repeated canvassing calls where I was offered a policy price reduction due to asset depreciation, Leeroy was not able to assist me and told me to call back on the 1st Dec. 7) Leeroy was unable to process the difference between a price reduction of R8.00 and a price increase of R219.00. He just kept repeating the same statement (more than 5 times in 1 breath). Only when I said what can KingPrice offer he insisted I increase the excess to get a lower premium.
0
Replies (0)