Poor service

To Whom It May Concern:

IN RE: OFFICIAL COMPLAINT // DELIVERY ORDER NO: HRBH198026 // TRACKING NO:OPT***

Dear Sir/Madam,

This serves as official complaint against both Retail Box and DPD Laser in respect of the above mentioned order.

1. The above mentioned parcel was received by DPD Laser on 30 June ‘22 as confirmed . 2. Retail Box advertise a 1 to 5 x day delivery on an online purchase. 3. My parcel was scheduled by DPD Laser as per the App for delivery today (06/07/22). 4. At 17h45 on even date, I contacted DPD Laser customer service who confirmed the system shows my parcel will be delivered today before 7pm. 5. I then visited the App again after 7pm to determine the status of delivery of my parcel and noted a message posted on the tracking number at 19:45 stating: “We couldn’t complete your delivery…” 6. It’s now already 7 x days since DPD Laser confirmed receipt of my parcel from retailbox yet it is not delivered. 7. As a regular customer of Retail Box this is most certainly the worst service I’ve ever experienced hence are totally disappointed to say the least.