Unprofessional and Unresponsive: My Experience with Retail Capital Yoco Cash Advance Department

My recent encounter with Retail Capital Yoco Cash Advance Collections Department was nothing short of frustrating. After holding more than 20 minutes of hold time, I finally spoke to a representative named Siyandiswa. However, her behavior was far from professional.

Siyandiswa's lack of professionalism was apparent from the moment she picked up the call. Instead of addressing my inquiries promptly, she repeatedly put me on hold to engage in casual conversations and laughter with her colleague. It was clear that my call was not a priority to her, and she seemed more interested in socializing than assisting a paying customer. The call was concluded by her eventually hanging up while I was on hold.

Furthermore, despite my attempts to reach out via emails and calls, I received no response. This lack of communication only added to my frustration and highlighted the company's disregard for customer service.

In conclusion, based on my experience with Retail Capital Yoco Cash Advance Collections Department, I do not recommend their services to anyone. Their unprofessionalism, coupled with their inability to respond to customer inquiries, reflects poorly on the company as a whole. Businesses deserve better treatment and support from their service providers, and Retail Capital Yoco Cash Advance falls short in meeting these basic expectations.