CV
Charne V
1 reviews | Active since Feb 2015
02 May 2024, 11:22
Shocking
If you are reading this I am begging you to PLEASE not to make use of Retail Capital's offerings. Their service is appaling to say the least. I've recieved their banking details to settling my outstanding account, only to find their banking details are inaccurate, according to not 1, but 3 banks I bank with, including Tyme Bank, their partner?!
They take weeks to respond to email. They have now sent me a pending litigation threat SMS.
It is evident that they are deliberately sharing incorrect banking details, to delay the replayment so they can earn more interest from me!
Please rather use a credible bank than Retail Capital. They are an absolute disgrace.
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Retail Capital's replyOfficial
02 May 2024, 14:08Good afternoon Charne
Thank you for bringing this to our attention. The team pride themselves on customer service, and we are very sorry your experience hasn't been what we would want it to be
We have passed your details to the team and they will be in touch shortly to discuss any outstanding issues you are having
Thank you for bringing this to our attention. The team pride themselves on customer service, and we are very sorry your experience hasn't been what we would want it to be
We have passed your details to the team and they will be in touch shortly to discuss any outstanding issues you are having
Retail Capital's reply02 May 2024, 14:08
Official
Good afternoon Charne
Thank you for bringing this to our attention. The team pride themselves on customer service, and we are very sorry your experience hasn't been what we would want it to be
We have passed your details to the team and they will be in touch shortly to discuss any outstanding issues you are having
Thank you for bringing this to our attention. The team pride themselves on customer service, and we are very sorry your experience hasn't been what we would want it to be
We have passed your details to the team and they will be in touch shortly to discuss any outstanding issues you are having