RV
Rouchelle V

1 reviews | Active since Nov 2024

27 Nov 2024, 11:43

No support for small business

Review for Retail Capital

I am absolutely appalled by Retail Capital's attitude and treatment of loyal clients. I have been with them for years, consistently paying off loans (often ahead of schedule) based on my business income through the Yoco card machine.

After relocating to a new province and starting my business from scratch—a challenging and demanding process—they are now threatening me with legal action, despite my history of reliability and loyalty.

It's shocking how little compassion and understanding they show for small business owners facing temporary hardships. Instead of supporting long-term clients during difficult times, they resort to threats.

If you're considering working with Retail Capital, think twice. Their lack of empathy and rigid approach could make a tough situation even worse. I regret trusting them and would advise others to explore more supportive alternatives.

Avoid this company if you value customer care and long-term support.

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Replies (1)
Retail Capital
Retail Capital's reply29 Nov 2024, 09:42
Official
 Good morning Rouchelle

And sorry that your experience with us hasnt been what either of us would like it to

I have spoken to the team on this, and they have brought me up to speed on the situation, and that they are going to reach out again to discuss the challenges on the account

I will follow up again on my side to make sure they have reached out