I DO NOT RECOMMEND THIS COMPANY

Item: Retail Capital
Rating: 1
Author: Natasha S

I would not recommend this company to anyone! after the account has been settled for over 9 months already they start taking funds from my payfast account, when you call them to have it stopped and for them to refund the funds you get given a I don't care attitude from the consultant and no assistance!

Helpful (0)

Replies (3)

Retail Capital's replyOfficial

17 Jan 2023, 12:20

Good afternoon Natasha

Thanks for taking the time to reach out, and apologies for the problems you are having with your Retail Capital/Payfast account

I have spoken to the operations team and they have got to the bottom of the issue and will be calling asap to give you a full explanation

Please let me know if the situation isn’t resolved to a satisfactory level and I will follow up with the team on this side

Retail Capital's reply17 Jan 2023, 12:20

Official

Good afternoon Natasha

Thanks for taking the time to reach out, and apologies for the problems you are having with your Retail Capital/Payfast account

I have spoken to the operations team and they have got to the bottom of the issue and will be calling asap to give you a full explanation

Please let me know if the situation isn’t resolved to a satisfactory level and I will follow up with the team on this side

Natasha S's updateReviewer Update

18 Jan 2023, 10:37

Thank you to Carmen (I think this is her name) for her assistance with the above matter, money is no longer being deducted from my PayFast account and I have been refunded the money that was deducted.

Natasha S's update18 Jan 2023, 10:37

Reviewer Update

Retail Capital's replyOfficial

18 Jan 2023, 15:17

That's great to hear Natasha, thanks so much for letting us know

Retail Capital's reply18 Jan 2023, 15:17

Official

That's great to hear Natasha, thanks so much for letting us know