Extremely Unprofessional

Retail Capital is absolutely unbelievable! As a small business owner, I took a cash advance via Yoco and have been paying it off as needed, despite having to put my business on hold due to having to find a new premises for our Cafe. In July this year, I tried repeatedly to get in touch with Retail Capital, asking for their banking details so I could make EFT payments and continue paying off my loan. They NEVER responded – not a single reply, just an automated message acknowledging they received my emails.

Despite me reaching out numerous times after this, asking for my statement and bank account details, they ignored me! NOTHING. No response, no details, absolutely nothing from their side.

Now, to add insult to injury, I’ve received a letter of demand today, telling me I need to pay the full amount within five days, and they’ve made mention of this as a default! AND AGAIN - How am I supposed to pay when they haven't given me the banking details, even within the letter of demand?! This is complete madness and beyond frustrating! Retail Capital’s lack of communication is unacceptable, and their failure to provide basic information is appalling. If you’re a small business looking for a loan, I would personally AVOID Retail Capital at all costs—this is how they treat you!