Bad service from Retail Capital

Good day

I ordered 2 card readers with Yoco late August for My Business then The Taste Hub. I was on a contract basis where they charged me 108.05 per card reader weekly.

After 3 weeks the business didn't go as planned and as a result we had to shut down. As soon as that happened i called Yoco to get them to stop the debit orders as there were no funds available anymore in the company account and was advised that retail capital deals with the debit orders.

I then called retail capital who then told me that they haven't received any instructions from yoco to cancel the debit order therefore they cant do so.

I then called yoco and was told that the card readers have to be collected first before retail capital can cancel the debit orders.

It took 2 weeks for Yoco to collect the card readers. Soon after they were collected i called retail capital again who told me that they haven't received any instructions from yoco.

I then spoke to a guy named Stephen who cc'd me in a mail he sent to Tanya from Retail Capital to cancel the debit order. 5 days after this i was debited again on the 25th of October and again on the 1st of November. I get charged 150 by my bank for a bounced debit order. I then contacted Tanya at retail capital asking why is retail capital still debiting my account after she was cc'd in the mail she couldn't answer me and said she will get back to me. This was last week Tuesday.

Today i call her, she gives me an attitude and tells me she will get her manager to call me.

I want to be refunded for both card readers and 300 for the debit orders that bounced on my account.

I am not happy with the level of service i have relieved from Retail Capital and Tanya. I feel as though i was taken advantage of and that tanya cannot take accountability for her mistakes.