NEVER AGAIN AT RUSSELLS

On the 26/03/2019 I bought a 55"LED for R5999 cash at Russells in Nigel, where I saw a Sansui 55" on display in the shop I asked them to get me a new one as I do not want the displayed one, they called me 2 days later I collected the LED on 28/03/2019. On the 26/03/2020 the LED could not go on , no sound no picture that was the day of lockdown on the 30th I contacted Russell's Head office where I spoke to a lady by the name of Tracy who told me that I must wait for the shop to open then only I must return the LED to them. I did that on the 19/05/2020 I took the Led back to the shop. I explained to the manager on duty Sureeta, she said she will send it in for repairs but she could not find any proof that I bought the LED by them. Silence is Golden, 4 months later she phoned said I must come collect my LED as the warranty had expired and they cannot fix it for me. I searched for proof and emailed it to Sureeta on 30/092020 I phoned her to confirm if she received the email she confirmed. I called her again on 01/10/2020 she said she forwarded the mail to her superior. Again I called on the 6/10/2020 The assistant manager said she is absent and will call me the following day. I called her late afternoon, she was still waiting on her superior. She called 08/10/2020 12H16 to inform me they will only now send the LED in for repairs. So they will be repairing a LED that they used most of the time in their shop on display. I would honestly like my money back as they are not honest at all, they **** when they gave me the LED, so again they will lie and say it is new when it is from another shop in another branch. I am shocked and deeply disappointed.