Kind of disappointed in shipping TAT

Kind of disappointed in the TAT for my order. The shipping context said 1-5 working days, which is all good and well but my order hasn't even changed status since I placed it on the 28th of September. I'm all for waiting the 5 working days but shouldn't there at least have been some sort of update by now. I have literally received 3 orders from another similar online provider within the same time period. Why does your shipping take so long?