No response to e-mail of double billing

I ordered 1 product via internet from Restora Lumina on 17/8/2015. Order number ***. I received this product but my bank account has been billed on 2/9/2015 with the amount of R1237,38 and on 14/9/2015 with another amount of R1354,35, the under [URL Removed] I have e-mailed them under [Email Removed] but the mail have been sent back with no no-delivery note. In the meantime I opened up a dispute with platinumdisputes@absa. Have stopped my card because of another matter that I will deal with seperately.