Service worse than the product. so frustrating - think twice.

Purchased rest assured top end mattress called the cambridge with the blue gel and pillow top story in 2018, after waking with our backs getting progressively worst and not being able to sleep under anything but a thin blanket , which we consequently discovered was due to massive heat retention by the memory foam, we got in touch with mattress warehouse, where we purchased towards Feb of this year asking them to please have a look at the mattress due to back ache getting worse and worse, we found a better nights rest on the edges of the mattress but this too was short lived. they were helpful and pointed us to Rest assured after sales - fun begins... No one responded to several emails by rest assured - eventually after piping up mattress warehouse put further pressure and escalated where I got a response, eventually got the rep guy out to "inspect" where it was discovered the mattress was "sagging" after not hearing anything for a few days I followed up with rep, who advised I need to wait for a guy named Billy Nicholas to give me feedback. I mailed 3rd may - after waiting since Feb for some kind of progress - bearing in mind this mattress promises a FULL 2.5 year GAURANTEE, and a further 25 year service warranty, Billy responded 2 days later with nothing more than a sorry and a quote for R7439.24 - around 50% of the bed price... i rep**** and did not get a response for 5 days again after following up, tried calling Billy several times on his direct number and still waiting on response on way forward on a different mattress, having lost complete faith in this thing - they clearly JUST DONT CARE. clearly these "gaurantees" dont mean a thing either outside of the sloppy after sales.